JavaScript is currently not supported/disabled by this browser. Please enable JavaScript for full functionality.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our cookies information for more details. Close

Reliably Yours
Shopping By Category

Questions? Look Here

Sectioned by categories and products  
 
Where to buy? 
Account  
Request  
Delivery  
Payment  
Products 

Where to buy?

What are the locations of sales centers in Libya?

a google maps should be provided.

Where are Locations of the maintenance centers and what are their working hours?

a google maps should be provided.

Are there selling agents outside Tripoli?  

Account 

How can I register in the website? 

I forgot my password; how can I retrieve my account? 

How can I receive Hommer’s latest offers?
 

Request 

How can I submit an order? 

Is there minimum amount for the request to be submitted? 

Can I view the orders I submitted previously? 

How do I know if the product I requested was/is out of stock? 


Delivery 

How long does the order take to be delivered? 

What shall I do if I need to change the delivery address? 

What happens if I was not available when the order reaches my address? 

What shall I do in case the delivered order was missing or wrong?

Is there a way for me to track my order? 


Payment 

What payment channels are currently available?

What is Cash on Delivery?

What are the payment methods?


Warranties 

Are all products provided with warranty period?

Can I have my product replaced online?

How can I submit a complaint?

What shall I do if I found out that my product is not working?

 Are the products provided with user manuals?

Can I call Hommer for maintenance services? Such as cleaning Air Conditioners or Heaters?

What is proof of purchase?


AC's 
Split | Window | Floor Standing | Cassette AC

How often should I change my filter?

Why should I clean my AC Unit and Filter?

Can power cuts influence the performance of my AC?

What is a R410a refrigerant gas?

What is “T3”? And why is it important?

My air conditioners do not cool well, why is that?

My air conditioner is dripping or leaking water.?

My air conditioner makes noise during operation.?

I lost my remote control, where can I get a new one?
  

ELECTRONICS 

Smart TV | TV screens

Can I watch Netflix on my Smart TV?

How can I connect my PC to my TV?

Can I watch Shahid on my Smart TV?

Are there USB portals on my TV?

I lost my remote control, where can I get a new one?


SDA 

Small Domestic Appliances

- Coffee machines
 
How important is the type of coffee I use?

How do I make a cappuccino or latte?

What is a filter coffee?


- Dehydrator

What kind of food can I use my Dehydrator for?

Can I use the fruits?

How can I clean my dehydrator best?


- Electric cookers 

Are electric cookers better than pressure cookers?

How can I clean my cooker best?


- Fans

For how long should I charge my Powerbank fan?

How long does it last?

Why is it charging so slow?

My fan won’t rotation function is not working, why is that?


- Food Processor 

Can food processors be used for meat?

Can I mix hot ingredients?

What attachments need a different speed?

What is the pulse function?

When is the hand mixer better than the regular blender?


- Fryers 

Can I deep Fry frozen foods?

Can I re-use the oil from my Deep Fat Fryer?

How do I clean my Fryer?

What is the Total Clean system on a Deep Fat Fryer?

Why is corn oil recommended for Fryers?


- Grillers 

Is it bad if I use metal clutches to lift my sandwich?

I got grease on my griller; how should I clean it?


- Irons 

My iron is sticking to fabrics.?

How often should I clean my iron?

What is self-clean function?

What is steam iron?

What is the anti-drip function?

What is the water spray function?


- Juicers 

Do I need to peel the fruits before I use them?

What speeds should I use for which fruits?


- Kettles 

Why is there a taste to my water?

My kettle has what looks like a rust deposit forming inside the kettle?

How do I clean my kettle?

What can I boil in my kettle?

What is the average life of a kettle?

What’s the minimum and maximum capacity I can boil?

Why is there a taste to my water?


- Lanterns 

How long should I charge my Lantern for?

-20 – 24 hours. 

How many hours can my lantern stay on for? 

-Approximately 8 hours.

- Mixers 

Hand Mixers: 

What are the different attachments for my hand mixer?

What ingredients can I use with a Hand Mixer?

What recipes can I make with a Hand Mixer?

What speeds are suited to what ingredients?


Stand Mixers: 

How many attachments are available for my stand mixer?

My stand mixer’s slower than usual, why is that?

How can I apply the attachments to my mixer?


- Heaters and Radiators:
 
What safety criteria are provided in the oil radiators?

What is the best radiator for home use?

Do oil radiators use much electricity?

What is overheat lock?

My Oil radiator does not heat well, what should I do?

Is it safe to leave my heater on overnight?

Will leaving my heater on for long periods of time cane affect its performance?


- Blenders 

If the Blender goblet leaks what should I do?

What are the recommended ingredients for each speed setting?

What can be put in it?

What is a Pulse Function?

Can I process hot ingredients?

Can I process Ice?


- Toasters
 
Can I cancel my toast at any time?

Can I toast other bread types?

How do I clean my toaster?

What bread can I put in my toaster?

What is a removable crumb tray?


WHITEGOODS

- Microwave Ovens
 
Can I use it to microwave silvered items?

My microwave is running but does not heat well?

How do I set the clock in my microwave?

The touch control panel on my microwave isn't working properly.?

My microwave turntable is not turning. What shall I do?

My microwave has stopped working.?

How can I tell if my dish is microwave-friendly?


- Ovens 

My gas burners do not heat.?

Why is my oven cooking too slow?

What is the best way to clean my oven?


- Refrigerators
 
What temperature should I set on my fridge so it can function ideally?

Can power cuts influence the functionality of the fridge and its life span?

My refrigerator is running but does not cool well. What could be the problem?

What is the right cooling level for fruits and vegetables?

My refrigerator is leaking, sweating, or collecting moisture between the doors. What shall do?

My refrigerator is too cold that my fruits and vegetables are freezing.?

How do I clean my refrigerator?


- Vacuum Cleaners 

How often should I change my vacuum’s bag?

Where can I find bags for my vacuum?

My vacuum has sucked in a metal item by mistake, how may I remove it?


- Washing Machines 

Is it okay if I use any kind of soap for my washing machine?

Why is my washing machine not spinning?

What is my washing machine not draining?

What is the best brand of soap to use for Hommer dishwashers?

What happens if I load laundry more than the machine’s capacity?

What do I do if my top loader vibrates?

I find water going out of the washing machine after it finishes.?

What shall I do if I selected the wrong washing option?

What shall I do if I need to insert a laundry piece inside the machine while it is operating?


- Water Dispensers 

What is the best way to clean my water dispenser?

My water dispenser is leaking. What shall I do?

My water dispenser does not cool well.?

Water dispenser’s hot water does not work.?

How often shall I clean my water dispenser from inside?

My water dispenser makes noise, Is that normal?


- Generators 

What is the best method to fill my generator?

How do I know if my generator is able to power my AC?

How many hours does it work?

What is the better option for me gasoline or diesel fuel?

My generator is louder than usual, how can?
​​​​​​​
My generator’s power died, and fuel ran out of it and now it won’t work, can I call in a maintenance person to fix it? What are their numbers?

My generator is leaking, how is that?

How can I clean it and best maintain it?


 

You can register by clicking on "Register" at the top of the website interface

By clicking on the "forgot password" option, your account information (phone number, email) will be verified and then a link will be sent to confirm these details. If selected, you will be able to recover your account and set the password.

You can follow our latest offers by subscribing to our newsletter list that contains news, latest releases and offers from Hommer. Additionally, you can follow us on Facebook, Instagram and Twitter.

You can order through the website, by adding the purchases to your cart "Add to cart" and then specifying the item, color and the quantity.

There is no minimum order

You can review previous orders by clicking on "My Account" at the top right of the screen.

All products presented on the site are always available.

You can contact us and inquire about any issue.

You can track your order by clicking on "My Account"

Payment can be done upon the receipt of your order.

You can shop online and choose "Add to cart" after specifying the quantity and the items you like.

Delivery fees are according to the order and the address.

You can contact us.

You can contact us for technical support or fill out a form here, * a link must be attached to the complaint form *

You can contact us via the support line dedicated for the customers, or message us through our Facebook page.

Yes, all products are provided with user manuals in English and Arabic. You can also browse user manuals on the site * here *.

Proof of purchase is a receipt or document that serves as a confirmation that the product has been purchased.

It is an environmentally friendly refrigerant, unlike R22, R410a does not contribute to harm the ozone layer. It has properties like being quick to adapt and more flexible when changing the temperature. It cools your home faster and more efficiently. R410a is better at absorbing and releasing heat than R22 gas. Also, it is energy efficient: it does not consume energy as any other type. It is an environmentally friendly refrigerant, unlike R22, R410a does not contribute to harm the ozone layer. It has properties like being quick to adapt and more flexible when changing the temperature. It cools your home faster and more efficiently. R410a is better at absorbing and releasing heat than R22 gas. Also, it is energy efficient: it does not consume energy as any other type.

Yes, you can contact us or visit the after-sales service center. * Attach a map of sales and services centers *

Through HDMI connection.

This can be done by visiting the after-sales service center * Attaching a map of sales and service centers *

You can check how to use and all details by reading the instructions in the attached user manual.

Kedid machine can be used for fruits, vegetables, fish, poultry and meat.

You can soak it with water overnight in case it needs an intense cleaning, then clean it gently and ensure it is dried for next time use.

Depends on your kitchen need as they both save your cooking time. The difference is that the pressure cooker works on a gas stove, while the electric cooker requires an electrical power source.

The inner pot can be cleaned normally after the cooker is unplugged and then dried well before next use.

Lasts up to 8 hours, depending on the speed set.

Lasts up to 8 hours, depending on the speed set.

Yes, you can contact us for more details.

The device may have a malfunction. Please visit the customer service center or contact us.

You can clean it from inside well (with soap and water) then wipe and dry the outside carefully.

Most electric kettles have a lifespan of 4 years. Hommer's kettle is guaranteed to last for a minimum of 8 years.

The maximum and minimum capacity is located above and below the kettle jug in liters.

As indicated on the package or user guide.

As indicated on the package or user guide.

In general, liquid ingredients can be mixed with hand blenders since it is easy to mix

You can browse the most important Arabic and international recipes from here * A hyperlink is placed for the recipes on the site that require the use of a hand mixer *

The highest speed can be used to eventually mix liquids. As for doughs, you can start with the minimum speed and then increasing it gradually.

The overheat protection is a safety lock.

There may be a malfunction, please visit the service center.

Yes Hommer heaters have the ability to work for hours, only make sure to place it in a safe place away from any flammable materials.

You can visit the After Sales Center closest to you from * here *. (Attach the map page)

The pulse function gives you more control over the mixing result of your ingredients.

Mixers do not allow mixing of materials with high temperature, please refer to the user manual.

Depending on the mixer and as stated in the box or user manual. Usually mixers with 1000 watts or more have the ability to smash ice.

You can cancel the toasted process at any time, by clicking on the "Cancel" option.

Other types of bread can be sliced ​​and placed in the toaster machine

The machine can be cleaned from outside with a dry cloth and then empty the crumb tray underneath the machine.

Any type of bread can be placed.

The crumb tray is located at the bottom of the toaster. It can be removed, cleaned, and then put back in, taking into account that it is perfectly dried before use.

As shown in the user guide.

Please contact us or visit the after-sales service center.

Glass-ceramic pots, heat-resistant glassware, oven baking bags, straw and wood baskets (no metal), wax paper, parchment paper, and vented plastic bags are all microwave safe. Paper products certified specifically for microwave cooking are safe to use.

Please contact us or visit the after-sales service center.

There are several technologies available online, including vinegar and yeast. We recommend that you follow the advice of reliable sources and remember to dry it very well.

According to the degree indicated in the user guide.

Yes, interruptions in the supply of the refrigerator with electrical energy will negatively affect the life of the refrigerator

In general, cool seasonal fruits and vegetables, such as kale and sprouts, should be stored between 0 ° C and 2 ° C. Warmer seasonal fruits and vegetables, such as cucumbers and tomatoes, are best stored around 7-10 ° C. However, there are exceptions to the rule, as some fruits and vegetables are greatly affected by low temperature.

The refrigerator can be well cleaned from

You can visit the After Sales Center closest to you from * here *. (Attach the map page)

Do not operate the vacuum and visit the service center.

Please review the directions on the box or the user guide.

If your dishwasher is full, the detergent and water cannot spin to clean your dishes well - and some may not be cleaned at all. You can either split large loads or wash some pieces manually.

​​​​​​​Can't find an answer? Call us at +974 0000 0000 or email [email protected]