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Terms and Conditions
- “User/Users” means any third party that accesses the website and is not employed by HOMMER CORPORATION (BVI) and acting in the course of their employment.
- “Services” means the services available to you through this website.
- “Content” means all information, data, or other material in any form or media contained in, obtained from, or relating to the site.
Intellectual Property Rights
This website and all of its content are the sole property of HOMMER CORPORATION BVI and all rights therein are, as such, retained by myhommer.com, and fully protected by the appropriate international copyright and other intellectual property rights laws. You are only permitted to access and use this website for personal non-commercial purposes. You agree not to reproduce, retransmit, distribute, sell, publish, broadcast or circulate any such content to any third party without our express prior written consent. We do not grant any license or right in, any intellectual property rights in the content incorporated into this website.
Your website use may give you access to confidential information of myhommer.com. You acknowledge that there is no obligation on myhommer.com to provide you with access to any confidential information, whether through the website or otherwise. However, if myhommer.com choses to disclose confidential information to you, you agree to maintain the confidential information of myhommer.com in strict confidence, and to not disclose the confidential information to any third party.
Registration and Membership
- 1) To purchase products/services using our website you will need to register an account with us. You may not register an account nor purchase products/services if your membership has been withdrawn or suspended previously by myhommer.com.
- 3) You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile, and agree to take responsibility for all data posted and all activity that occurs under your account. If you have any doubt, please change your password immediately and/or contact the customer service at the soonest. myhommer.com will notify you to update your password if it feels any security threat or misuse is likely taking place or place your account on suspension until the issue is resolved.
- 4) You vouch that data supplied on registration are true and complete, and that they are kept up to date after registration. You can access and update your details using the “My Account” area of the website.
- 5) You may not use the service for any illegal or unauthorized purpose, and must report immediately to myhommer.com if you have any reason to believe that your username and/or password has become known to a third party or is being or is likely to be used in an unauthorized manner.
- 6) You will not be charged by myhommer.com for registering an account, browsing through or posting content. You will, however be responsible for paying the price of the products/services you purchase (including any tax on the purchase price and any import/export duties) as well as delivery cost.
- 7) Myhommer.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If myhommer.com cancels an order, it will be without charge to you.
License to Use
Prices of Products
The prices of the products/services are as quoted on the website from time to time. Prices may sometimes differ between Hommer stores, agents, distributors and myhommer.com; we are under no obligation to honor any in-store prices or promotion, in the event that it differs from those on myhommer.com website. Prices include VAT but exclude delivery costs, which will be automatically added to the total amount due when you checkout, and have selected your chosen different delivery method. Products/services are invoiced in Qatari Riyal (QAR). Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation. The website contains a large number of products and it is always possible that despite our best efforts, some of the products listed on the website may be incorrectly priced. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product/service of that price. Myhommer.com is under no obligation to supply the product/service to you at an incorrect price. If you decide not to order the product/service, we will give you a full refund on any amount already paid for that product/service in accordance with our refund policy (excluding any bank charges from your bank) in cancellation and refund section. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
Product images available on the website are for illustrative purposes only and may differ from the actual product. Myhommer.com has made every effort to display the colors, specifications, and dimensions of products/services on the website as accurately as possible. However colors of products may appear different to those shown on the website due to the difference in monitors. Product description displayed on the website are based on the catalogue and technical specification. Therefore, the write up provided against each product/service is to the best knowledge of myhommer.com and subject to change without prior notice.Myhommer.com is the manufacturer of the products/services provided via the website. Myhommer.com will do its best to ensure that information provided on the website are accurate, but it does not warrant that they are complete, reliable, current or error-free. You should not rely solely on the information presented on the website, and you should read labels, warnings, and instructions provided with the product/service.
Orders and Payment
You may pay for the Products/service which you order online by supplying your credit/debit card details on the secure online order form or by paying cash on delivery. MyHommer.com regrets that it cannot accept cheques, paper gift vouchers or similar modes of payment on Website.When you place your order, MyHommer.com’s system automatically asks your card issuer for authorization for the transaction amount. If MyHommer.com gets a valid authorization, your card issuer will hold this value expecting a charge from MyHommer.com. Receipt of your credit card details and debit of payments does not constitute MyHommer.com’s acceptance of your order.MyHommer.com accepts orders for Products/services subject to availability. If for any reason the Products/services you ordered are no longer available, MyHommer.com will contact you using the contact details you supplied when placing your order and would either: (i) offer you an alternative Product/service of equivalent quality and price if this is possible; or (ii) cancel the Product/service from your order and give you a full refund in respect of that Product/service.
Products/services are invoiced in Qatari Riyal (QAR) at the price prevailing at the time you place your order. Although MyHommer.com tries to ensure that all prices on the Website are updated & accurate, errors may occur. If MyHommer.com discovers an error in the price of Products/services you have ordered, MyHommer.com will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If MyHommer.com is unable to contact you, MyHommer.com will treat your order in respect of the incorrectly priced Product/service as cancelled. If you order products/services, you agree to pay the full amount payable for such products/services as indicated during the order process, along with any shipping costs or other charges applicable to that order. If the issuer of your credit or debit card refuses to authorize payment, MyHommer.com will cancel your order and contact you for an alternative method of payment. MyHommer.com cannot be held responsible if this results in a delay in dispatching your order. It is your responsibility to keep track of the status of your order. Please note that MyHommer.com cannot guarantee the security of data that you send to MyHommer.com by email. Accordingly please do not send MyHommer.com payment information using email.MyHommer.com holds the right to cancel any order fully or partially if the order contains more than 2 pieces of the same item.
Cancellations and Refunds
If you are entitled to a refund, we will refund you according to the following criteria:
MyHommer.com is unable to procure products: a reasonable time of 7-14 days from the date of authorization has to be given.
If you wish to cancel your order, please contact MyHommer.com’s Customer Services online. As MyHommer.com tries to process orders immediately it may not always be possible to prevent an order from being dispatched. Orders must be available for return within 24hrs from delivery. Any electronic deemed defective must be inspected by an authorized service center appointed by MyHommer.com in order to validate its condition before an exchange/refund is given. If you are not satisfied with the quality of the Product/service you have purchased, you may call Customer Services and a representative will assess your request for a replacement product/service, credit or refund of the purchase price, the decision will be made by our customer service representative. If MyHommer.com has sent you an incorrect Product/service, please notify Customer Services as soon as possible and they will arrange pickup. If you would like MyHommer.com to replace the incorrect Product/service with the Product/service you ordered, MyHommer.com will send you the correct Product/service as soon as possible. Or alternatively you can visit any of the stores and complete the process there. Please provide purchase receipts and all related documentation. Please note that once MyHommer.com has dispatched Products/services to you, you will not be able to cancel the provision of any additional services carried out by MyHommer.com at your request (e.g. gift wrapping). As soon as MyHommer.com receives notice of your cancellation of a Product/service, MyHommer.com will refund the relevant part of the purchase price for that Product/service. Where MyHommer.com agrees that the Products/services can be returned, and in case you paid for your Products/services with a credit card, credit for the value of the Products/services will be applied to the same credit card; if you paid for your Products/services with cash on delivery, you will need to call MyHommer.com customer service to have your refund processed. MyHommer.com reserves the right to refuse to provide a refund for any Products/services in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging, traits of usage) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund. Refunds for Products/services purchased under a promotional offer will be based on the terms of the promotional price. Refund settlement will only be effected once the bank has refunded the money which is the next billing cycle from the date of application of refund. MyHommer.com will not refund the delivery charge even if you return all Products/services of your order at the same time. However, it will bear the pickup charge.
Deliveries are made between Saturday and Thursday (will seek to improve delivery to all weekdays) and may be undertaken by a third party appointed by MyHommer.com or by the local agent. MyHommer.com makes every effort to dispatch Products/services on time. If the ordered Products/services are not delivered within the time period specified in the confirmation email, please contact MyHommer.com’s Customer Services quoting the order reference contained in your order confirmation email. Delivery occurs when the ordered Products/services are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage, and damage passes to you. Ownership of Products/services purchased passes to you when payment is received by MyHommer.com in full. You will be asked to sign for acceptance of the Products/services which will note that the Products/services are correct and have been received in good condition. Delivery may be improved in the future and become by front door direct drop without signing to improve delivery without prior notice of change. If you are not at the delivery address, MyHommer.com will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products/services that you have ordered. If the above criteria are not met or if there is no one at the delivery address, MyHommer.com will not leave the Products/services at the delivery address. MyHommer.com will contact you to arrange pick-up.
Orders and International Deliveries
Myhommer.com does not deliver to any residence outside of Qatar at this time, international deliveries will be following soon. If you are using foreign credit or debit cards, you should be aware that in some cases the banks may charge you for international transactions. MyHommer.com is not responsible for any charges levied by banks. If you are using foreign credit or debit cards, you should also note that the amount charged to your credit or debit card will be the value of the Product/service displayed in QAR which is converted into the currency of your credit card or debit card at the prevailing conversion rate by the banks.
How to Return a Product
All orders will be refunded if the product is received “faulty / damaged” or within a 14-day period if the product is found to be faulty (exceptions may apply if damage is due to electric currents) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be missing then the refund will not be processed. Any product that becomes faulty after this period will be subject to warranty. Myhommer.com customer support can assist in directing you to a HOMMER location so that after sales service can be arranged. (Where applicable). Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange
Courier Delivered Products
If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Contact customer services at [email protected] to arrange this. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.
How to Replace a Product
In case of an incident where a replacement product may be required again please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products. HOMMER Stores may replace or refund any product purchased through the HOMMER Webstore backed by purchase invoice.
Contact customer services at [email protected] to arrange a courier collection. If you paid by card, we will refund you on the same once the quality check has been carried out.
Charges and Getting Your Refund
Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.
If you have told us you’re going to return all of your order within seven working days of receiving it due to faulty products we will refund your delivery charge in full. If you’re only returning some of the products, or all of the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply.
Getting Your Refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we’ve received your returned product on MmyHommer.com approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.
Myhommer.com provides users with the ability to post comments, information and other material “user content” on the website. You must not post user content that is offensive, indecent, objectionable or which denigrates any person or entity within the website. Myhommer.com shall have no obligation to review or monitor any user content. You understand that content publicly posted or privately transmitted through via the service are the sole responsibility of the person from whom such content was submitted. myhommer.com is entitled (but not obliged) to refuse, edit or remove any user content. Whilst myhommer.com strives to remove/edit any user content that is offensive, indecent or objectionable, myhommer.com may not do so before you are exposed to such content. Additionally, MyHommer.com is not liable for any loss or damage that you suffer because of your use of or reliance on the User Content. Please notify myhommer.com if you find user content that is offensive, indecent or objectionable.
Any notice given to myhommer.com shall be in writing and sent by email to [email protected], such notice shall be deemed to have been received on confirmation of its receipt to you by myhommer.com by return email.Any notice to you from myhommer.com will be posted on the website or sent to you by email to the email address you provide to myhommer.com during the registration process and will be deemed to be received by you 48 hours after any such email has been sent to the registered verified email.Alternatively, myhommer.com may give you notice by mail or prepaid shipping to the address provided to myhommer.com during the registration process, in such case, notice will be deemed given 7 days after the date of mailing.
Content of this Website
Myhommer.com may add, change, remove or suspend any of the content posted on this website, including features and specifications of products described on this website, temporarily or permanently, at any time, without notice and without liability. By continuing to use this website after any of the aforesaid changes are posted, you are indicating your acceptance of those changes.myhommer.com tries to keep all information on this website up to date, but it may not be correct all of the time. You use this website at your own risk. If you happen to come across any incorrect information please notify us at myhommer.com through our contact center.
The warranty provided by myhommer.com is personal and non-transferable and only applies to products purchased from this website and will be provided as per local warranty guidelines and as mentioned in the product/service warranty period in the description section. It’s always required to retain the sales invoice to claim the warranty. This warranty does not include damage caused by normal wear, accidents, breakages, falls, improper use, negligence, fire, contact with liquids, or any other external cause, damage resulting from use non-complaint with the instructions, repair or maintenance performed by a person not authorized by our services and or failure to regularly clean the product. Any physical damage to items after the product/service is well received by the customer will not be covered by this warranty. This warranty is only applicable in Qatar, unless specified otherwise.
Maximum Aggregate Liability
Myhommer.com’s liability to you under these Terms will not exceed the total price charged for the products/services purchased. Nothing in these terms excludes myhommer.com’s liability to you for personal injury or death caused by myhommer.com’s negligence.
All communications that we provide to you electronically will be provided either ; (i) on our website or (ii) directly to any email address provided by you during the registration process (or to any email address you provide to us later). You consent to receive communications from us electronically and that such method will satisfy any legal requirement for communications which need to be in writing. myhommer.com may also send you promotional emails if you have agreed to receive such communication. If at any time, you decide that you do not wish to receive such promotional emails, you can opt out of receiving such emails by updating the relevant setting in your account or by calling or emailing myhommer.com contact center or by following the link ( if any) at the end of any promotional email to unsubscribe.
Representations and Warranties
You represent and warrant that, where you access the website on behalf of a corporate entity: (i) you are an authorized representative of that entity , (ii0 you will use this website and its content solely as directed by the entity and in accordance with the terms and conditions of this agreement, (iii) you will comply with all applicable domestic and international laws and regulations regarding and relating to your use of the website, (iv) you have been authorized by the entity to enter this agreement and use the website, (v) upon termination of your relationship with the entity, you will send notice to myhommer.com of this and immediately cease all website use.
If you violate any of the terms of this agreement, you must immediately notify myhommer.com and take all steps reasonably available to you in order to cure the violation and to prevent any subsequent violation. You acknowledge that your breach of the agreement may cause irreparable damage to myhommer.com thus myhommer.com will be entitled in addition to any and all other legal or equitable remedies to injunctive relief for any breach of this agreement.
Collection and Use of Personal Information
Suspending or Terminating Your Account
myhommer.com reserves the right to suspend or terminate your account if (i) you materially or repeatedly breach these terms, (ii) we are required to do so to comply with a legal requirement , (iv) we reasonably believe that your conduct causes harm or liability to a user, third party, or myhommer.com. You can, unfortunately, deregister your account and stop using this Website at any time. myhommer.com will keep your account and all your content in an inactive mode but it may not necessarily be deleted. If myhommer.com elects at myhommer.com’s discretion to permanently delete all your content after you have deregistered your account or for any other reason (including a period of inactivity on your part), it will not be able to be recovered or accessed again and myhommer.com will have no liability or responsibility for this.
We take all reasonable care to keep all details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from myhommer.com If you are dissatisfied with the Website or any content or materials on it, your only remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Website and its services as a result of your negligent act or omission would result in irreparable injury to myhommer.com and myhommer.com will treat any such unauthorized use as subject to these Terms.myhommer.com take reasonable precautions to ensure the Website is safe to use, but myhommer.com do not warrant that this Website is virus free or free from anything else which may have a harmful effect on any technology. It is your responsibility to install suitable virus protection software on your computer.myhommer.com is not liable for any loss or damage caused by a virus or other material that may be harmful to your equipment or data because of your use of this Website or of myhommer.com’s services.
Links to other Websites
This site may contain links to other third party websites on the worldwide web. myhommer.com has no control over, and is therefore not responsible or liable for the operation of or content located on or through any such third party websites. Your linking to such other third party websites is solely at your own risk and costs.
Shutdown of Website
Myhommer.com has the sole right to shut down the website or any part thereof for any reason at any time without notice or consent.
myhommer.com and its subsidiaries, affiliates, partners, licensors and suppliers hereby expressly disclaim to the extent permitted by law any warranties, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Myhommer.com disclaims any liability for the acts, omissions and conduct of any third parties in connection with or related to your use of this website.
Limitation of Liability
In no event shall we or any of our subsidiaries, affiliates, partners, licensors, employees or officials be liable for any indirect, consequential, punitive, special or incidental or other damages resulting from, arising out of or in connection with the access, use of or inability to access or use this website, even if myhommer.com has been advised of the possibility of such damages. If myhommer.com is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of this website, myhommer.com’s liability to you shall in no event exceed the total price charged for the products/services purchased. Nothing in these terms excludes myhommer.com’s liability to you for personal injury or death caused by myhommer.com’s negligence.
You agree to indemnify and hold harmless, myhommer.com, its officers, directors, shareholders, employees, agents, subsidiaries and affiliates from any demands, loss, liability, claim, or expenses (including attorneys and professionals fees and litigation costs) made against myhommer.com arising directly or indirectly out of or from your breach of this agreement or your use of the website.
Neither party shall be in breach of the terms nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such a delay or failure results from an event, circumstance, or cause beyond its reasonable control, including but limited to the following: strikes, lock-outs, or other industrial action, war, fire, explosion, storm, flood, earthquake, epidemic, or any other natural disaster, impossibility of the use of railways, shipping, aircraft or other means of public or private transport, impossibility of the use of public or private telecommunication’s networks, the acts, decrees, legislation, regulations or restrictions of any government.
Headings and Assignment
If any part of these terms is held invalid or unenforceable that part will be construed to reflect the parties original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of these terms or any breach thereof, in any one instance, will not waive such term or condition on any subsequent breach thereof. You agree that no joint venture, partnership, employment, or agency relationship exist between you and us as a result of the terms, or your use of the website, products and/or services.
Governing Law and Venue
You agree that all disputes relating to your access to or use of our website will be governed by the Laws in force in the State of Qatar. You agree to submit to the jurisdiction of the courts of Qatar, and waive any objection to such jurisdiction or venue. In the event of any dispute between myhommer.com and your rising out of or in connection with your use of this website, the parties shall first attempt to resolve any such dispute promptly and in good faith. If we are unable to resolve any such dispute within a reasonable time, then the parties shall be free to pursue any right or remedy available to them under applicable laws.
Complaints and Queries:
If at any time you would like to discuss with us how you are displeased with the service you are receiving, or would like any further clarification, please write to us at www.HOMMER.COM . We will fully consider your concerns and respond to you in the due course.